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I just wanted to thank you and your company for doing such an excellent job!!! THANK YOU!! 

My approval took very little time and I have been informed by the government that I am good to go immediately.

Having you expedite my application was worth every penny. 

Thank you very much!

I am emailing to acknowledge Zara’s exemplary customer service. I have had log in issues from the start and Zara has been very helpful over the last month to make sure I am updated with where my application stands. I have emailed her on a number of occasions and she always responds in a professional and kind manner. I have been in sales and sales management for over 30 years and employees such as Zara are what make organizations great!

I would like to give you an A+ evaluation re. one of your employees, i.e. Meredith Sanchez. I have had some difficulties getting my Global Entry Application completed, accepted and digested. Meredith came to my assistance many times in this process. She stayed with me several days until she was able to satisfy my interview time and date. I am thoroughly happy and satisfied with the service she rendered to me. Frankly, I was surprised that anyone had the patience to deal with me who experienced some computer difficulties along the way!! Meredith should be commended not only by me, but by your office and executives who employ her. She is truly a GEM, in my opinion!!

Thank you for your consideration of this matter.

You are wonderful.  I love all this special customer service. Thank you so much for letting me know. Wishing you the best Thank you. 

I would like to take the time to express my gratitude to one of your employee’s. I was totally frustrated with trying to complete the final process of my wife and my request for the Nexus Clearance. Meredith Sanchez assisted us and we now have our appointments for the interview step.

As a business owner I am constantly having to deal with situations which require customer service and I hope that my staff are as effective as Meredith was in getting our issue resolved.

Your attentiveness and caring nature is greatly appreciated. In these times it's difficult to come across a person who is genuine in their goal to help those who may be challenged by processes. You are that person. I thank you again

Trying to get Global Entry for my husband and myself had been very frustrating. I had to contact Ms. Kassabie any number of times because I could not negotiate the requirements of the website application, password refusals, etc.

Ms. Kassabie responded promptly, clearly and pleasantly to my helplessness. I quickly learned that she is an excellent resource for guidance in these matters.  She put me at my ease both in the need to contact her and the certainty of a helpful reply.

Thanks to Ms. Kassabie we are now set for our interviews in time for our travel.

My husband and I have been working on getting our GOES approval in advance of our international travel this June. I was unable to reach anyone in the Kansas City office after trying for a month at various times in order to get our times moved up from August.

I contacted Meredith Sanchez , and she has been exceptional to work with. She is very prompt to respond, quite a clear communicator, pleasant, and she got the job done! I would like to be certain you are aware of what a great employee you have. It is certainly a rarity today, sadly.

We appreciate the wonderful service,

 I am writing to express my extreme happiness with your service. At first, I was hesitant to spend the extra money for a family of five, wondering how effective your agency could be? Well, I was pleasantly surprised, but put at ease by. You are highly professional and efficient. You are very thorough and took the time to make sure all the details were correct. Once all five applications were conditionally approved, you really worked hard to get interviews asap. You always responded promptly and clearly to all of my emails. It has been a pleasure to work with you and I look forward to you helping us complete the process.

I would like for you to know what a fine job agent Zara Adams has been doing for me.  I have been trying to move my interview appointment to an earlier time and she has been more than accommodating in helping me fine a time that works for me.  She has answered my emails in a prompt and very courteous manner and all in all the whole process has been much easier than expected.  Please know she is appreciated.

I wanted to tell you how helpful and efficient Zara Adams was with my global entry application. My codes didn't work and she reset them for me as well as updated me on my status regularly. She helped set up and change my interview appointments and replied to all emails very promptly and thoroughly. I think it's important she is recognized. It's rare to find such customer service these days. She went above and beyond.

I am writing to commend Lewis Dean for exceptional customer service. Not only did he flag an incomplete form, but guided me through the process and his follow-up was impressive. I know that with the volume of applications processed that customer service often gets lost, but Lewis Dean is a gem and deserves recognition.